- Start a return / exchange
- How can I find my size?
- How can I make changes/cancel to my order?
- How long do returns take?
FAQs
Returns & Exchanges
It’s our goal to make sure you’re completely happy with your order. If your order isn’t just the way you like it, we’ll make things right.
If you are not 100% happy, you can:
- Exchange your item for a new size/style
- Return for store credit
- Return for a full product refund
Free exchanges in the US:
If you would like to exchange for a different item you can do that easily in our returns portal here. Exchanges must be made within 21 days of the date your order was shipped and be delivered back to our warehouse within 30 days of the date your order was shipped.
Free returns for store credit within the US:
If you would like to return for store credit you can do that easily in our returns portal here. Returns for store credit must be made within 21 days of the date your order was shipped and is also delivered to our returns warehouse within 21 days of the date you received your package. If you select a return for store credit we will send you a prepaid shipping label for your return.
Easy refunds to original payment method in the US:
If you would like to start a return for a refund to your original payment method you can do that easily in our returns portal here. Return requests must be made within 21 days of the date your order was shipped and be delivered back to our warehouse within 30 days of the date your order was shipped.
Once we receive your return request we will send you a prepaid shipping label for your return. Note: refunds do not include any shipping costs from the original order.
Any returns received back to our warehouse, later than 21 days after the date you received your package, will only be eligible for store credit or an exchange.
Final Sale items:
All final sale items are not eligible for return, exchange, refund or credit.
Damaged and worn items:
Please note, we do not accept returns on worn, washed or damaged items, sale items, or group orders. If a worn or damaged item is sent back, please know that it is at your own risk and will not be eligible for any refund, exchange, nor will the item be able to be sent back to you. If you need any clarification, please email us at [email protected]
NOTE: We'll do our best to make sure you have a positive experience. We're open to feedback but do not tolerate the use of name calling or expletives in communication with our team, so please remain respectful. If you’re unnecessarily rude to our team, we’ll happily deduct a little handling fee from your refund and go grab a beer. Please also note that we have the right to refuse any return if we think you are abusing our policies.
The speed of your exchange depends on how fast you drop your package in the mail. Your exchange order will begin processing as soon as the provided return label has been scanned by USPS and is marked in-transit. If you need your new item right away, please go ahead and order it on the site and we will give you a full return credit when we receive your exchanged item back. If that is the way you want to go, just let us know by emailing [email protected]!
We’ll reimburse your original method of payment once we have received the product and confirmed there are no cranberry vodka spills, cigar burns, suntan lotion or lipstick kisses on it. Please allow 7-14 business days after delivery at our warehouse. Thanks for understanding, as we are a small business and doing our best to make everyone happy. If you are returning for store credit, we’ll send through a gift card code as soon as the provided return label has been scanned by USPS and is marked in-transit.
We accept returns on eligible international orders within 45 days of your order's fulfillment date.
To be eligible, items must be:
- Unworn and unwashed
- In their original condition with all tags attached
- Free of stains, odors, pet hair, or damage
Items marked as Final Sale are not eligible for return.
Is there a return fee?
Yes. International returns for a refund are subject to a $25 USD return processing fee.
The fee helps cover a portion of the costs associated with providing international return labels, customs handling, and processing your return.
The $25 USD fee will be deducted from your refund after your return has been received and approved.
Do you charge a fee for exchanges?
No. International exchanges are free.
If you'd like a different size or color of the same item (subject to availability), you can request an exchange through our Returns Portal. We do not charge the $25 return processing fee for eligible exchanges.
If the item you'd like is no longer available, we'll help you find the best available option.
When does the 45-day return and exchange window begin?
Your 45-day return and exchange window begins on the date your order is fulfilled (ships from our warehouse)—not the date it is delivered.
Your return or exchange request must be submitted within 45 days of the fulfillment date.
How do I start a return or exchange?
Visit our Returns Portal and enter your order information.
From there, you can choose whether you'd like:
- A refund (subject to the $25 USD return processing fee), or
- An exchange (no processing fee)
If your order is eligible, you'll receive instructions and a prepaid return shipping label.
When will I receive my refund?
Once we receive and inspect your returned item, we'll process your refund to your original payment method.
Please note:
- The $25 USD international return processing fee will be deducted from your refund.
- Original shipping charges (if any) are non-refundable.
- Depending on your bank or credit card provider, refunds may take several business days to appear.
What if my item arrived damaged or incorrect?
If you received a damaged, defective, or incorrect item, please contact our Customer Experience team as soon as possible. We'll make it right, including covering any return shipping costs when the issue is due to our error.
Are shipping charges refundable?
Original shipping charges are non-refundable. Duties and taxes may also be non-refundable depending on how your order was processed and your country's customs regulations.
What items cannot be returned or exchanged?
The following items are not eligible for return or exchange:
- Final Sale items
- Worn, washed, or altered merchandise
- Items returned without original tags
- Requests submitted more than 45 days after the fulfillment date
If you have any questions before placing an international order, our Customer Experience team is always happy to help.
Returns for purchases made at our Flagship Store in Charleston, SC must be done at the store. Please visit the store or reach out to [email protected] to get your return started.
You can start a return or exchange by logging into the portal here. You'll need the order number which is available in the order confirmation email, along with your shipping zip code or email address you used to place the order.
Do I have a Right of Withdrawal if I live in the European Union?
Yes. If your order is delivered to a country within the European Union, you may have a legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
How do I exercise my Right of Withdrawal?
To exercise your Right of Withdrawal, simply contact our Customer Experience team within 14 days of receiving your order by emailing [email protected] and include:
- Your order number
- The item(s) you wish to return
- A statement that you wish to exercise your Right of Withdrawal
Once we receive your request, we'll provide instructions for returning your item(s).
When do I need to send my items back?
After notifying us that you wish to withdraw from your purchase, you should return the item(s) promptly and no later than 14 days after your notification.
What condition must items be in?
Items should be returned in their original condition, with all tags attached, and should not show signs of wear beyond what is necessary to inspect and try on the garment as you would in a retail store.
Will I receive a full refund?
Once we receive and inspect your returned item(s), we'll issue a refund to your original payment method in accordance with applicable EU consumer protection laws.
Who pays for return shipping?
Unless otherwise stated at the time of purchase, customers are responsible for the cost of returning items to us when exercising their Right of Withdrawal.
Does this affect your standard return policy?
No. This Right of Withdrawal applies only to eligible orders delivered within the European Union and exists in addition to our standard return policy.
Orders
If you need to make any changes to an order, simply email [email protected] with your request. We address all inquiries as soon as possible and we will do all we can to make this change, however, it is not guaranteed. Our warehouse is not on island time and works hard to get your order packed and shipped within one business day. We can not make any cancellations or changes once our warehouse has processed and packed your order. If an order is unable to be cancelled before it is shipped, please use our portal to return the order once it arrives.
If an order ships before an address is able to be corrected, we unfortunately are unable to make any changes. You will need to contact the carrier directly to request that it is re-routed. We ship all orders to the address given at checkout and are not liable if the address is not correct at the time of shipping.
Our Customer Success team is eager to get you bloomin' in your new KF threads! An all-star representative will be available to help answer any of your questions Monday - Friday between 9:00AM - 6:00PM EST. While we try to respond as quickly as possible, please allow one business day for a response!
We’re as excited as you to get you your new KF gear. You can expect a smooth USPS delivery within 3-5 business days and some great gear for your next adventure. If you need your order in a hurry, please select our expedited option during checkout and we’ll take care of it from there. When considering the best shipping time, please be aware that the first day of shipping is not counted by the carrier (ex. Monday order with 3 business day shipping will arrive on Thursday).
Here is a little more info on when you can expect your order based on your shipping choice within the United States:
- Free shipping on orders over $150 – arrives 3-5 business days after your order is shipped
- 3-5 Day First Class Shipping – arrives 3-5 business days after your order is shipped
- Arrives in 3 Business Days – orders placed before Noon EST arrive in 3 business days
- 2 Day Express – orders placed before Noon EST arrive in 2 business days (Hawaii and Alaska may take 3 business days)
Please allow 1 business day for processing during the week, or expect your order to ship on Monday if you order on the weekend. We aim to ship your order out the same day, but we are a small business and can’t always get to every order that day. Orders placed before Noon Eastern Time will get priority at the warehouse.
You will be emailed a tracking number after your order has been shipped.
Please note that carriers do not pickup on U.S. federal holidays, and it is not considered a business day. If you place an order on the weekend with a federal holiday on a Monday, your order will not be picked up by carriers on this day, but the next business day. Please take this into consideration when considering shipping time
Protect My Order protects your package from loss damage and theft with priority resolution offered on orders at checkout. Simply select the box to opt in. If your order is stolen, damaged in transit, or lost, you will be able to have your problem resolved instantly with a reship or refund. If something should happen to your order in transit and you have opted in to Protect My Order, please email us directly at [email protected] and our support team will get a resolution for your order as quickly as possible. Please note that if you opt out of Protect My Order, Kenny Flowers is not liable for lost, damaged, or stolen packages during transit.
Sizing
A link/button to view a product's size chart shows up below the add to cart button in the "Sizing" section.
If you have any questions please feel free to reach out to us at [email protected].
Washing Instructions
Pretty simple stuff here - we recommend a standard machine wash cold cycle and then hanging these high-performers to dry. A tumble dry low option is also acceptable.
They love the sun as much as you do, so if you’re not wearing them, and a balcony permits, we recommend air drying. Just make sure no one at your resort jacks them.
Most of our shirts are made with a soft, breathable fabric called rayon. Silky and strong, they feel so good on; you can make some serious moves in them. The following is recommended for all of our rayon, silk, linen, and cotton shirts:
You can dry clean these bad boys for a consistently fresh, crisp look. Or, as instructed on the tags – play it cool, hand wash cold, hang to dry, no bleach just beach. After you hand wash and hang to dry, shake your shirt out gently, or iron on low to get any remaining wrinkles out. Doing more, like putting it in a washing machine can be too aggressive for this smooth fabric so we advise against it. While throwing these shirts in a dryer is as easy as getting a hangover, we once again advise against it. Would you want to tumble around in a hot dryer after being out having the time of your life? Nah, you probably just want to hang, regroup and go at it again. Find our easy tips consolidated below:
- Hand wash cold or dry clean. Dry clean these bad boys for a consistently fresh, crisp look
- If hand washing, hang to dry
- No bleach, just beach
- Don’t place them in the dryer
- If choosing a path other than those suggested by our team of experts, like placing in a delicate wash setting or hand wash with other soft materials, (no jeans or towels, ya dig?), note that this is at your own risk as we do not advise the washing machine.
- Ignoring the care instructions may lead to shrinkage
We want your new Watercolors Swimwear to last you for endless pool parties, beach vacays, and days in the sun. So here are some quick and easy tips to keep your swimsuit in prime condition, for every wear (and everywhere) around the world.
Wash Your Suit ASAP After Each Wear – Even if you don't go in the water, sand, sunscreen and your body's natural oils can still impact the life of your swimsuit. You can further extend the life of your beautiful one piece or bikini by making sure to gently wash it after every wear!
Hand Wash & Be Gentle – Always hand wash your suit! Our favorite bikini washing formula is combining cold water + with just a touch of gentle laundry detergent. Let it soak for 5-10 minutes then rinse it out gently. Lay flat to dry.
No Bleach, Just Beach – Even on white swimwear, stay away from bleach. For spot cleaning, a little bit of Shout will do the trick!
Don't Dry Your Watercolors in Direct Sunlight – If you're drying your swimsuits outside, hang or lay them in the shade. Drying in the sun too long can cause discoloring and fading!
Stay Away from Heat – Never, ever, ever iron or throw your suits in the dryer! Just like sunlight, too much heat can cause fading or terrible damage to the fabric. Always opt for hang drying, or ideally lying flat like you on your lounge chair Day 1 of vacay.
Whether you’re in our dresses, resort pants, resort shorts, kimonos and more, we want your new resort wear to last you for endless memories, beach vacays, and days in the sun. So here are some quick and easy tips to keep your items in prime condition, for every wear (and everywhere) around the world.
- Hand wash cold or dry clean
- If hand washing, hang to dry
- No bleach, just beach
- Don’t put them in the dryer
- If choosing a path other than those suggested by our team of experts, place in a delicate wash setting or hand wash with other soft materials- no jeans or towels, ya dig?)
- Ignoring the care instructions may lead to shrinkage.
Our Terry collection is made of high quality organic cotton designed to be extremely absorbent, breathable, soft and comfortably casual. Adding heat when home laundering can impact the fabric and lead to shrinkage or damages. Keep those super soft threads fresh by following these care instructions:
- Machine or hand wash cold
- The tops can hang dry or lay flat to dry
- The bottoms should lay flat to dry
- Don’t put them in the dryer
- No bleach, just beach
Our Golf Shirts and Skorts are made from recycled polyester providing you with incredible features such as 4-way stretch, UPF 50+, anti-odor, anti-microbial, moisture wicking, quick dry, and wrinkle resistance. From bunker-to-beach and fairway-to-fiesta, our golf attire is perfect for you to hit your groove in. Just make sure you take care of them so you’re always game for one more round:
- Machine or hand wash cold
- Hang dry or tumble dry low
- No bleach
- Do not iron